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POLICY FOR SHOE RETURNS, EXCHANGES, AND REFUNDS
• A customer may try on shoes in a clean, indoor environment to assess sizing and comfort. Shoes cannot be worn outdoors or in active play which causes any wear, discolouration, dirt, or scuffs.
• Shoes that have been worn cannot be returned for any reason- unless they are determined to be a manufacturer's defect.
• Returned shoes must be in new condition. Shoes must include the original manufacturer’s box, packing tissue and tags. The original shoe box must be returned without any tape, labels, or other items degrading, altering, or damaging it.
• Eligible returns and exchanges can be made within 30 days from the date of purchase. Final sale and clearance shoes may not be returned.
• Original shipping charges (if applicable) are non-refundable.
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