Returns + Exchanges
RETURN + EXCHANGE POLICY
Pickleball Depot will accept the return of any equipment purchased from our company within 15 days after you receive your order.
NEW EQUIPMENT: Equipment being returned for full product refund (minus any shipping fees) must be in brand new condition (never used) and in original packaging. This does not include FINAL SALE items.
FOOTWEAR: For hygienic reasons, we cannot accept the return of used footwear- only brand new/never worn footwear can be returned for credit or refund.
USED EQUIPMENT: If equipment has been used or is no longer in the original packaging or if the item was sold at a sale price a store credit will be issued dependent on product evaluation. Please contact us prior to sending back any product so we may confirm it meets our requirements for our 15 day return policy.
RESTOCKING FEES: For items that have been used and cannot be sold as new, a minimum of a $30.00 chargeback will apply off the store credit issued. A 15% restocking fee will apply to all portable and permanent net systems and Sport Tutor ball machines that are returned.
USED, DEMO & CLEARANCE: All USED, DEMO, and CLEARANCE product is FINAL SALE.
A verbal or written return authorization is required for all returns. Please call or email requesting a return on an item and the reason for the return. Ship item(s) back to the address below along with a copy of your purchase invoice or order confirmation with a note which includes your name, address and phone number specifying how you want us to handle the return.
Customers may exchange returned items for new merchandise and the returned item(s) will be credited toward the purchase of any new items.
The customer is responsible for all shipping charges on returns and exchanges. (both ways)
Ship Items to:
4211-25A Ave, unit #1
PADDLE WEIGHT REQUESTS:
Paddle weight requests are welcomed at no additional charge and will be fulfilled to the best of our ability as inventory allows. We unfortunately cannot guarantee weight requests, however when the exact weight is not available we will fulfill the order the with a paddle that is +/- 0.1oz within the requested weight. Beyond a +/- 0.1oz the shipping department will contact you with alternative weight options. All shipping fees associated with paddle returns based on unsatisfactory weights are the responsibility of the customer.
How Much is 0.1oz?
Have you ever stressed out about getting an exact weight on your paddle? You shouldn't. A tenth of an ounce (0.1oz) is about the weight of a penny. Try holding your paddle and then placing a penny on it. Can you feel a difference? If you thought you did, try doing it again blindfolded with someone else putting the penny on. If you don’t already have it in your head that you can feel the difference, you won’t.