Returns + Exchanges

RETURN + EXCHANGE POLICY

 

    NEW EQUIPMENT:  Items being returned for full product refund must be in brand new condition (never used) in original packaging and returned within 30 day of original purchase. This does not include SALE items.  

    SALE ITEMS: Sale items (other than sale items purchased during our Black Friday/ Cyber Monday sale) are eligible for exchange or store credit only.

    CLEARANCE, USED & DEMO:  All clearance, used & demo product is FINAL SALE. Clearance Product is any item discounted 25% or greater or any item listed in our LAST CHANCE sale page. 

    USED EQUIPMENT: Once equipment has been used (paddles, balls, bags, etc) we can no longer accept it back for exchange or refund.

    FOOTWEAR: For hygienic reasons, we cannot accept the return of used footwear- only new/never worn footwear can be returned for credit or refund and has to include original box/packaging. 

    RESTOCKING FEES:  A 15% restocking fee will apply to all portable and permanent net systems and Sport Tutor ball machines that are returned.  

    BLACK FRIDAY SALE:  All sale items purchased in our Black Friday/ Cyber Monday Sale are FINAL SALE. Items that are purchased at full price during the sale may be returned or exchanged as per our policy below. 

    CHRISTMAS RETURN POLICY

    The above conditions apply but are extended for items purchased from Nov 29th to Dec 24th, 2022.

    • Regular-priced items that normally qualify can be returned and refunded by Jan 7th, 2023.
    • Discounted items that qualify for a return can be exchanged by Jan 7th, 2023.
    • Clearance/ Final sale items may not be returned or exchanged. 

     

    Please note: If a customer chooses to upgrade shipping on an order (i.e. overnight or express shipping) that charge is non-refundable. 

     

    WHERE TO RETURN:

    For online returns, visit our returns centre by clicking the link below. 

     

    THE FINE PRINT:

    • Customers are responsible for shipping fees (for both directions if applicable) on items being refunded or exchanged. 
    • Return shipping must be a pre-paid, traceable method to ensure safe delivery.
    • Returned items found to be used (such as paddles) will be subject to a $30 restocking fee which will be deducted from the refund amount. Returned used footwear will not be refunded. 

     

    IN-STORE RETURNS 

    Orders can also be returned to either of our retail locations:

    Pickleball Depot Vernon
    #1-4211 25A Ave

    Pickleball Depot Kelowna
    #550-1950 Harvey Ave (Spall Plaza)

     ............

    PRICE ADJUSTMENT POLICY

    If a regular priced, in-stock item goes on sale within 7 days of the date you purchased it, you are entitled to a price adjustment. You will be given a store credit for the difference in the original purchase price and the sale price.

    Pickleball Depot will not offer price adjustments for Black Friday, Cyber Monday, Boxing Week, Warehouse Sale, flash sales or time-sensitive promotions.

    In order to receive a price adjustment, you must come into the store with the receipt or in the case of online orders, contact our customer service by phone or email. 


     

    PADDLE WEIGHT REQUESTS: 

    Paddle weight requests are welcomed at no additional charge and will be fulfilled to the best of our ability as inventory allows. We unfortunately cannot guarantee weight requests, however when the exact weight is not available we will fulfill the order the with a paddle that is +/- 0.1oz within the requested weight. Beyond a +/- 0.1oz the shipping department will contact you with alternative weight options. All shipping fees associated with paddle returns based on unsatisfactory weights are the responsibility of the customer. 

     

    How Much is 0.1oz?

    Have you ever stressed out about getting an exact weight on your paddle? You shouldn't. A tenth of an ounce (0.1oz) is about the weight of a penny. Try holding your paddle and then placing a penny on it. Can you feel a difference? If you thought you did, try doing it again blindfolded with someone else putting the penny on. If you don’t already have it in your head that you can feel the difference, you won’t.