Returns and Exchanges
Return & Exchange Policy
Pickleball Depot will accept the return of any equipment purchased from our company within 15 days after you receive your order. Equipment being returned for full refund must be in brand new condition (never used) and in original packaging.
If equipment has been used or is no longer in the original packaging a store credit will be issued. For items that have been used and cannot be sold as new, a minimum of a $30.00 chargeback will apply off the credit issued.
There is a 10% restocking fee on all net systems that are returned.
*This excludes footwear which cannot be returned if used- only brand new/never worn footwear can be returned for credit or refund. All USED and DEMO paddles are FINAL SALE.
A return authorization is required for all returns. Please call or email requesting a return on an item and the reason for the return. Then pack up the item(s) to be returned with a copy of your purchase invoice or order confirmation from Pickleball Depot with a note which includes your Name, Address and Phone Number specifying how you want us to handle the return. Customers may exchange returned items for new merchandise and the returned item(s) will be credited toward the purchase of any new items.
The customer is responsible for all shipping charges on returns and exchanges. (Both ways)
Ship Items to:
4211-25A Ave, unit #1