We pride ourselves on our customer service and going above and beyond for each and every pickler we serve. Here are a few things our customers had to say about their experience shopping with us......
"I would like to thank Pickleball Depot for the excellent knowledgeable service they provided. Their prices were competitive if not better than several online shopping agencies and local sports vendors. We were able to purchase a good paddle which met our playing needs.Their sales members were very excellent, courteous, professional and definitely knew their products. Thank-you for the positive experience but most of all great Pickleball equipment to play this great game!!"
Grand Forks, BC
"After purchasing a few paddles and accessories from Pickleball Depot please know that I am thoroughly satisfied with the experience. Your website is well structured and intuitive to use. The information it contains is accurate and complete. My questions on details were fielded promptly and given honest answers. My orders were processed quickly and you handled my bad habit of making last minute changes with grace. You settled any issues that arose quickly and generously. I congratulate you for your integrity and quality of service across the board. Cara, Leah and Brent have been very pleasant and helpful. They are a joy to communicate with.I wish you the much success and look forward to my next dealings with you."
I have purchased 2 other paddles through pickleball Depot and loved them. I bought an Epic Prime a few weeks ago. I used it a couple of times and it felt flat when I made contact with the ball (whether I was serving or returning a ball). I have since made contact with pickleball Depot and they told me to return it so they could test it to see if it was a defective core. The customer service was amazing! They told me if it was found to be defective...I would get a full refund or credit towards another paddle. If it is found not defective...I would be charged a restocking fee and the difference of the purchase price can be used toward another paddle. I always worry about buying something without being able to try it first but I will definitely return to this site to buy future products!
Top notch ServiceCommunication and service is excellent. Got my paddle in two days! I wanted a paddle under 7oz. This paddle actually doesn’t advertise that it can be that light. Through email I expressed my wants and Leah responded with several options of what they had in stock. Love my paddle!
Love the paddle and the service was exceptional. Sent a note to pickleball paddle asking for specs/weights available and received a response in minutes. I placed an order asking they send it asap and had the paddle less than 20 hrs later in Calgary, AB. Really happy with the product and the business. Good work!Gina V.
Quality mini net, great deal and service as we have come to expect from Pickleball Depot. They consistently exceed our expectations as suppliers of equipment for the sport of Pickleball. In addition they have very professional, knowledgeable and nice staff. Highly recommend them for all your Pickleball needs.Sandy F.
Pickleball Depot's service is outstanding and their customer communication is second to none. When my wife and I were shopping for a Christmas gift for each other recently, we came across these Gearbox Backpacks, but unfortunately they showed online as sold out so we signed up to be notified when they were received into stock once again. Pickleball Depot notified us that they were once again in stock, we placed the order, and two days later we received them in time for Christmas. They continue to deliver not only on the products they represent, but they deliver on the most important component to encourage repeat business, which is outstanding customer service.
I am new to Pickleball and contacted the Pickleball Depot for some advice. After calling them, Brent was fantastic in helping me select a racquet that would fit my needs. Shipping was fast and efficient. I must say it was refreshing to deal with a business that really understands customer service! Highly recommend them and I will be shopping here again.