REWARDS FAQS

HOW DO I CHECK MY POINTS BALANCE?

Log in to your customer account on our website by clicking the customer icon on the top right on our desktop site or 'log in' link on the mobile site menu. Then, click the red 'Pickle Points' Rewards button on the bottom right of your screen. Your points will be displayed at the top of the rewards panel!

HOW DO I REDEEM POINTS

Log into your account as detailed above. Once logged into the panel, click 'Your rewards' (as shown above) .

If you have earned a reward it will be displayed in bold. Click on the reward to get your discount code. If you don't yet have enough points to redeem a reward, the panel will instead display a progress bar. 

DO I EARN POINTS ON THE FULL ORDER VALUE?

You will earn points on the order value minus any additional discounts (such as sale), sales taxes and shipping.

DO MY POINTS EXPIRE?

Yes, you have 1 year to use your points - don't worry, we will send you an email notification 1 month before that date to give you plenty of notice to redeem your reward!

EARN $10 WHEN YOU REFER A FRIEND! HOW DO I CREATE MY OWN REFERRAL CODE?

Create your own referral links from within the Pickle Points Rewards panel to share with friends who haven't shopped with us before. Send them a $10 discount code and if they use it we will send you your own $10 discount code to say thanks!

Log in to your customer account and open the rewards panel as detailed above.

Scroll down to the 'Refer a Friend' section then copy and paste your unique referral code to share with friends. You can also share via email directly from within the panel.

Once your friend clicks the link, they will receive a $10 discount code instantly. When they redeem this code on their first order we will send you a $10 code to say Thanks!

CAN I USE THESE REWARDS WITH OTHER DISCOUNTS?

It is not possible to layer discounts. Our system only allows one discount code per purchase.

CAN I EARN POINTS ON GIFT CARD PURCHASE?

You will not earn points on the purchase of a gift card. However, if you are the recipient of a gift card you will receive points on purchases made using that gift card. This is done to prevent points from being awarded twice during the gift card purchase process.

HOW DO I EARN BIRTHDAY POINTS?

Add your birth date to the Rewards panel at least one month before your birthday and we will automatically award you 500 points on your birthday!

IF I USE MY POINTS ON A PURCHASE AND THEN DECIDE TO RETURN THAT ITEM DO I GET MY POINTS REFUNDED?

No, points and rewards are a one-time use discount only and cannot be returned back to your Pickle Points Rewards account.

CAN I USE THE POINTS I'LL EARN ON MY CURRENT ORDER FOR A REWARD ON MY CURRENT ORDER?

No, points are earned once the transaction has been completed and all points earned will go towards rewards which can be redeemed on future orders.