Frequently Asked Questions
Do you have a bricks and mortar store?
Yes! We have two locations to serve you better:
#1 4211 25A Ave, Vernon BC.
We're open Monday-Thursday 9am-4pm / Friday- 9am-3pm / closed weekends and all major holidays.
#550-1950 Harvey Ave, Kelowna BC. (located in the Spall Plaza)
We're open Monday-Saturday 10am-5pm / closed Sunday and all major holidays.
Can I request a specific weight for a paddle?
Paddle weight requests are welcomed at no additional charge and will be fulfilled to the best of our ability as inventory allows. We unfortunately cannot guarantee weight requests, however when the exact weight is not available we will fulfill the order the with a paddle that is +/- 0.1oz within the requested weight. Beyond a +/- 0.1oz the shipping department will contact you with alternative weight options. Please note that all shipping fees associated with paddle returns based on unsatisfactory weights are the responsibility of the customer.
Why isn’t my credit card being accepted?
If you are using a valid credit card but our system won't accept it to complete your order chances are the CCV number hasn't been imputed. Our system requires customers to enter their CCV number- the three digit number on the back of the credit card- before the payment can be accepted. This ensures maximum credit card security for our customers.
The CCV number will need to be entered in the CCV box located after the credit card expiry date.
Do I need an account to place an order?
No, you do not need an account to place an order. But if you choose to create an account you will be eligible to collect Pickle Points (see the rewards icon in the bottom right corner of the screen for more details).
Why is it preferential to place my order online rather than by phone or email?
It's important that your order is placed online not only for the security of your personal and credit card information but also because our checkout system automatically transposes all your address details right to FedEx or Canada Post ensuring there are no errors when sending out your order. Online orders also get filled the fastest and most often get shipping same day so you can get your items in a timely manner. You will also collect Pickle Points with each online order!
Is it safe to use my credit card online to place an order?
Yes, it is not only safe but it's the safest way to process an order online. We use a secure checkout authorization company that handles all our credit card orders for us guaranteeing all your personal information is kept safe and secure giving you peace of mind when placing your order.
Do you have a return policy?
Yes, full priced items being returned for refund must be in brand new condition (never used) in original packaging and can be returned within 30 day of original purchase. Sale items (items discounted up to 20% off) are eligible for exchanged or store credit. Our entire refund and exchange policy can be read HERE
Why are your prices on USA manufactured paddles higher in price than they are selling for in the USA?
When we import paddles from the USA we have to deal with currency exchange, brokerage fees and shipping costs. These costs can add an additional 30%+ to our final landed costs, depending on the order size. Any products that are not manufactured in Canada are purchased in US dollars...go figure.
I found a discount code online on a website unrelated to Pickleball Depot- Why is it not working?
Unfortunately there are many fraudulent websites advertising discount codes for every business out there- Pickleball Depot included. These websites have absolutely no affiliation to our company and in some cases are simply phishing for your personal information. Please be extremely cautious of such websites and know that because these are not authentic discount codes they will not work in our system. Any valid discount codes will be advertised directly on our website and available to all our customers!